Support Engineer

Onsite Edinburgh

gtmfulltime

ashby

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Job description

Join Wordsmith as a Support Engineer in Edinburgh, where you'll provide technical assistance to customers. You'll diagnose issues, resolve incidents, and contribute to product improvements.

Details

Edinburgh, work from office
Experience in technical support or related field required

The work

Own technical support requests from first response to resolution
Diagnose problems by inspecting logs and tracing issues
Resolve technical issues and collaborate with Engineering when needed
Communicate clearly with customers and manage escalations