Customer Success Manager

Remote Remote · EMEA

go go-to-marketfulltime

ashby

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Job description

You will lead the Customer Success function for TRM Labs, focusing on international clients in cyber threat intelligence. Your role involves building onboarding processes and driving customer engagement to ensure long-term partnerships.

Details

Remote work, EMEA region
5+ years of experience in customer success or related roles
Skills in cyber threat intelligence and AI workflows

The work

Create a v1 onboarding playbook within the first 30 days
Build production customer success workflows using AI tools
Run executive business reviews with senior stakeholders
Identify high-impact product-led growth opportunities