Technical Support Engineer

Remote

python gtmcontract

ashby

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Job description

You will provide technical support for AI security products while mentoring a team. This role involves troubleshooting complex issues and collaborating with various teams to enhance customer satisfaction.

Details

Remote work
$84,500 - $100,000 salary
3-5 years of experience
Skills: Python, network security products, troubleshooting

The work

Lead and mentor the technical support team
Troubleshoot and resolve complex customer issues
Collaborate with engineering and product teams for feedback
Engage directly with customers to optimize their security solutions