Customer Education Specialist

Remote

go customer experiencefulltime

ashby

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Job description

You will create and maintain educational content to support users in navigating our products. This role involves writing documentation, coordinating with teams, and producing video tutorials.

Details

Remote work across the US
2-3 years of experience in technical writing or education content
Skills in Go, help center platforms, and content management systems

The work

Write and update Help Center articles for product features and troubleshooting
Coordinate with engineering to ensure documentation is ready at launch
Create self-service content like FAQs and quick-start guides
Draft scripts for video tutorials and support production of Academy content