Creative Support Specialist, Enterprise

Remote

go customer experiencefulltime

ashby

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Job description

You will provide technical and creative support to enterprise customers while managing complex inquiries. This role is fully remote and requires experience in customer-facing technical roles.

Details

Remote work available
3-5+ years in customer-facing technical roles
Experience with video editing, content creation, or generative AI tools

The work

Manage customer inquiries across email, chat, and Slack
Provide technical and creative support to enterprise customers
Investigate technical issues and create detailed bug reports
Collaborate with Customer Success on enterprise implementation