runway-ml
Apr 11
Consumer Support Specialist - London
Remote
go
customer experiencefulltime
ashby
Match & cover letter
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Job description
Join a remote team focused on enhancing user experiences for a creative AI tool. You'll manage support tickets and contribute to process improvements while engaging with the community.
Details
- Remote work available across North America and London
- 1-3 years in customer support, operations, or technical role
- Skills in Notion, Slack, Zendesk, Google Workspace, and AI platforms
The work
- Manage a high volume of inbound support tickets with speed and accuracy
- Handle escalations from AI support and determine the need for human intervention
- Identify patterns in support tickets and provide recommendations to the product team
- Engage with the Runway community on Discord and other forums