Mission Success Manager

Remote

mission successfulltime

ashby

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Job description

You will manage customer success for a portfolio of clients, ensuring their smooth experience with our SaaS solutions. This role involves guiding customers through implementation and maintaining strong relationships with technical teams.

Details

Remote work
$120,000 - $160,000 salary
5+ years in customer/mission success or related role
Experience with PaaS or cloud infrastructure in government contracts

The work

Build relationships with customer technical and executive teams
Lead customer kickoffs, onboarding, and regular syncs
Manage high-severity technical escalations
Navigate customers through technical implementation and compliance processes