safe
Apr 20
Technical Support Team Lead, FME Flow
Remote Remote · Canada Wide - Excluding Quebec
customer experiencefulltime
ashby
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Job description
You will lead a technical support team to enhance customer experience with FME Flow. Your role involves coaching team members and collaborating across departments to improve support quality.
Details
- Remote, Canada Wide - Excluding Quebec
- 3-5+ years in technical customer support
- 2+ years in a leadership or mentorship role
- Experience with support tools like Zendesk, Jira, Confluence
The work
- Lead the team to meet support objectives and conduct regular check-ins
- Act as an escalation point for complex customer issues
- Provide product support through support tickets and collaborate with Product Managers
- Contribute to customer-facing events and share knowledge with the user community