Technical Support Operations Manager

Onsite San Francisco - Onsite

go technical supportfulltime

ashby

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Job description

You will manage technical support operations and lead a team to ensure system reliability. This role involves optimizing workflows and integrating technical systems in a healthcare AI environment.

Details

San Francisco, onsite four days a week
5–7 years of experience managing technical support teams
Skills in Zendesk, Linear, Monday.com, and automation tools like n8n

The work

Architect and maintain the technical infrastructure for support operations
Design automated incident response pipelines and establish performance metrics
Manage a team of Technical Support Engineers and promote their technical growth
Act as the liaison between support operations and engineering teams