Customer Success Lead

Remote Remote · Toronto

go gtmfulltime

ashby

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Job description

You will lead customer success efforts for enterprise clients while building scalable processes at Ribbon. This role combines hands-on customer engagement with strategic leadership in a remote environment.

Details

Remote work
5–7 years of experience in Customer Success or similar role
Experience with CRM systems, especially Attio

The work

Manage key enterprise customers from onboarding through adoption and renewal
Lead customer calls, implementations, and business reviews
Create processes and systems to scale Customer Success
Drive customer adoption and identify growth opportunities