Customer Success Manager

Remote Remote · Toronto

go gtmfulltime

ashby

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Job description

You will manage the customer journey post-sale, ensuring successful onboarding and adoption of Ribbon's software. This role involves building relationships and driving measurable outcomes for clients in their hiring processes.

Details

Toronto, remote work available
3+ years of B2B SaaS customer success or similar experience
Competitive salary and meaningful equity

The work

Own the full post-sale customer journey from onboarding to renewal
Help customers implement Ribbon by understanding their hiring goals
Drive product adoption through training and regular check-ins
Monitor account health and proactively identify risks and growth opportunities