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plane

Aug 19

Customer Success

Onsite Canada

go go-to-market (gtm)fulltime

ashby

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Job description

You will manage customer accounts from onboarding to renewal, ensuring successful adoption of Plane's platform. This role requires close collaboration with sales, support, and product teams to address customer needs effectively.

Details

  • Canada, work from office
  • Full-time position
  • Experience in customer success or account management preferred

The work

  • Own the post-sale relationship for a portfolio of accounts
  • Build customized onboarding and adoption plans for each account
  • Run health checks on accounts using data and direct conversations
  • Collaborate with sales and support to address customer issues