Customer Success

Onsite United States

go go-to-market (gtm)fulltime

ashby

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Job description

You will manage customer accounts from onboarding to renewal, ensuring successful adoption of Plane's platform. This role requires close collaboration with sales, support, and product teams to address customer needs effectively.

Details

United States, in-office
Full-time position
Experience in customer success or account management preferred

The work

Own the post-sale relationship for a portfolio of accounts
Build customized onboarding and adoption plans for each account
Run health checks on accounts using data and direct conversations
Collaborate with sales and support to address customer issues