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reach

Aug 25

Principal Support Engineer - Network

Remote

pythonawsgcpazure customer supportfulltime

ashby

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Job description

As a Principal Support Engineer, you'll leverage your extensive network security experience to guide customers and support teams. Your role involves troubleshooting complex network issues and enhancing product robustness.

Details

  • Remote work
  • 6+ years of experience
  • Skills: Python, AWS, GCP, Azure

The work

  • Serve as the network subject-matter expert for the support team
  • Troubleshoot integrations between Reach and third-party network-security products
  • Diagnose deep, engineering-level customer issues end to end
  • Uplevel the Sales Engineering team by teaching them to read and explain network findings