Principal Support Engineer - Endpoint

Remote

awsgcpazure customer supportfulltime

ashby

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Job description

You will be the senior expert on endpoint security, guiding customers and the support team through complex issues. This role involves troubleshooting, advising, and enhancing product integration with existing security tools.

Details

Remote work
6+ years of experience
Skills: AWS, GCP, Azure

The work

Serve as the endpoint subject-matter expert for the support team
Troubleshoot integrations between Reach and third-party endpoint products
Diagnose deep, engineering-level customer issues end to end
Uplevel the Sales Engineering team by teaching them to read and explain endpoint findings