Strategic Customer Success Manager

Remote Remote · New York

go gtmfulltime

ashby

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Job description

You will manage key enterprise accounts and drive AI adoption in the fashion industry. This role involves building relationships with top retailers and guiding them through workflow transformations.

Details

New York City, hybrid (1 day/week in office)
$160,000 – $170,000 annually, total on-target earnings up to $212,500 with equity
5–8+ years in Customer Success or Strategic Account Management

The work

Own a portfolio of strategic enterprise accounts, managing relationships from post-sale through expansion
Build and execute account plans with clear adoption milestones and measurable ROI frameworks
Drive AI adoption across complex organizations, navigating change management challenges
Lead executive business reviews with VP- and C-suite audiences, translating data into business narratives