Head of Customer Success

Onsite San Francisco

successfulltime

ashby

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Job description

You will lead the Customer Success team at Pylon, focusing on scaling operations and driving customer engagement. This role involves managing a team and ensuring post-sales revenue growth while representing Pylon in the customer success community.

Details

San Francisco, in-person work
5+ years in post-sales, 2+ years leading customer success organizations
Experience with agentic and/or usage-based billing products

The work

Own NRR, GRR, and churn, and present forecasts to the board
Drive adoption of agentic support and manage customer migrations
Scale the Customer Success team across multiple locations
Represent Pylon in the customer success community through various platforms