Customer Success Manager

Onsite New York

successfulltime

ashby

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Job description

You will manage customer relationships and ensure they gain value from our product. This role involves direct interaction with clients and shaping our product based on their feedback.

Details

New York, in-person role
0-2 years of experience in Customer Success or Account Management
BA/BS degree or equivalent practical experience

The work

Own onboarding and adoption for your book of customers
Keep customers updated on new features through various channels
Monitor usage and proactively reach out to underutilizing customers
Collaborate with engineering to improve customer success processes