Head of Support

Onsite San Francisco

supportfulltime

ashby

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Job description

You will lead the global Support organization at Pylon, focusing on enhancing customer experience and building effective systems. This role involves managing teams across the US and EMEA while driving the integration of AI in support processes.

Details

San Francisco, work from office
$180k - $280k annually
Eligible for stock options
Experience leading and scaling a technical B2B support organization

The work

Define how AI changes support at Pylon
Own operating cadence for response and resolution times
Build systems for knowledge management and incident response
Lead US and EMEA support and establish the New York team