Product Support Engineer

Onsite San Francisco

supportfulltime

ashby

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Job description

Join Pylon Labs as a Product Support Engineer in San Francisco, where you'll enhance customer support processes. You'll engage directly with customers and provide valuable feedback to improve the product.

Details

San Francisco, in-person work
1-8 years of experience

The work

Answer customer questions about the product
Write and update knowledge base content
Provide feedback on Pylon's support products
Collaborate with product and engineering to troubleshoot issues