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opal

Oct 10

Technical Customer Success Manager

Remote Remote · San Francisco

goterraform salesfulltime

ashby

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Job description

Join Opal as a Technical Customer Success Manager to enhance post-sales processes and customer relationships. You'll work closely with customers and internal teams to ensure satisfaction and drive value from our solutions.

Details

  • San Francisco, remote work
  • 6+ years in customer success or related fields
  • Skills: Go, Terraform

The work

  • Rebuild customer success practices and establish effective processes
  • Troubleshoot technical issues and escalate when necessary
  • Manage customer renewals, retention, and proactive engagement
  • Collaborate with product and engineering teams to advocate for customer needs