Outcomes Architect Manager, Tokyo (Customer Success)

Remote Remote · Tokyo, Japan

outcomes architectfulltime

ashby

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Job description

You will lead a team of Outcomes Architects to enhance customer success in Tokyo. Your focus will be on workflow adoption, value realization, and team coaching in an AI-driven environment.

Details

Tokyo, remote work available
Full-time position
Experience in frontline management of customer-facing teams in B2B software

The work

Own the Net Revenue Growth performance of your team’s book of business
Coach Outcomes Architects on AI Transformation Plans and value reviews
Build and run the operating cadence for the team, including metrics reviews and account support sessions
Partner with Solutions Consultant managers on strategy for expansion and renewal