Customer Success Manager - Japan

Onsite APAC - Japan

customer successfulltime

ashby

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Job description

You will manage relationships with enterprise customers in Japan, ensuring they gain maximum value from Menlo's security solutions. This role requires technical expertise and the ability to mentor junior team members.

Details

APAC - Japan, work from office
8–10+ years of experience in a customer-facing technical role
Native or near-native fluency in Japanese and professional fluency in English
Willingness to travel to customer sites (up to 30%)

The work

Own the strategic relationship with enterprise customers, serving as a senior technical advisor
Lead quarterly business reviews and present tailored recommendations
Identify expansion opportunities and work with sales to convert them into revenue
Anticipate deployment risks and partner with technical teams on system design