Renewals Specialist | Spécialiste des renouvellements

Onsite Montreal, QC

customer success

greenhouse

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Job description

You will manage renewal and cancellation conversations with customers in Montreal. Your role is to understand their needs and maintain long-term partnerships.

Details

Montreal, on-site
1+ years of B2B customer-facing experience
Fluency in English and French

The work

Own customer renewal and cancellation conversations from initial request to final resolution
Investigate the reasons behind cancellation requests
Negotiate renewal solutions by adapting contract structures
Proactively identify at-risk customers using health indicators