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hyperbolic

Aug 28

Technical Support Engineer

Remote Remote

pythondockerkubernetes engineeringfulltime

ashby

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AI TL;DR

You will provide technical support for GPU clusters, ensuring customer issues are resolved efficiently. This role requires strong Linux skills and the ability to manage tickets from start to finish.

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Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Technical Support Engineer at hyperbolic?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will provide technical support for GPU clusters, ensuring customer issues are resolved efficiently. This role requires strong Linux skills and the ability to manage tickets from start to finish.

Details

  • Remote work
  • Experience in cloud, hosting, or infrastructure support
  • Skills: Python, Docker, Kubernetes

The work

  • Own customer support tickets from first response to resolution
  • Perform technical triage and reproduce customer issues
  • Execute and author runbooks for problem-solving
  • Maintain customer-facing documentation and internal knowledge base