Technical Support Engineer

Remote

pythondockerkubernetes engineeringfulltime

ashby

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Job description

You will provide technical support for GPU clusters, ensuring customer issues are resolved efficiently. This role requires strong Linux skills and the ability to manage tickets from start to finish.

Details

Remote work
Experience in cloud, hosting, or infrastructure support
Skills: Python, Docker, Kubernetes

The work

Own customer support tickets from first response to resolution
Perform technical triage and reproduce customer issues
Execute and author runbooks for problem-solving
Maintain customer-facing documentation and internal knowledge base