gen-digital
Apr 16
Product Operations Analyst - MoneyLion
Remote · MYS - Kuala Lumpur MYS - Kuala Lumpur
sql
product & portfoliofulltime
ashby
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AI TL;DR
Join a multicultural team in Kuala Lumpur as a Product Operations Analyst, bridging customer operations and product development. You'll analyze data and improve processes to enhance user experience at MoneyLion.
AI match
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Job description
Join a multicultural team in Kuala Lumpur as a Product Operations Analyst, bridging customer operations and product development. You'll analyze data and improve processes to enhance user experience at MoneyLion.
Details
- Kuala Lumpur, remote work available
- 2–4 years of experience in Product Operations or similar role
- Basic proficiency in SQL required
The work
- Investigate and manage customer-reported issues and product escalations
- Identify key issues from user feedback and work with Product teams for enhancements
- Use operational data and SQL to monitor issue trends and identify insights
- Establish processes to analyze and identify root causes of system issues