Analyst, Customer & Product Support

Onsite Pune

customer success

greenhouse

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Job description

Join AlphaSense's Customer & Product Support team in Pune to enhance user experiences and provide top-notch customer service. This role offers opportunities for personal growth and cross-functional exposure within the company.

Details

Pune, work from office
1-2 years of experience in client/product support

The work

Deliver a world-class customer experience
Act as the first line of defense for customer queries
Guide customers through product features and functionalities
Investigate and troubleshoot customer issues