Customer Experience & Community Relations

Remote Remote · Australia

go go-to-marketfulltime

ashby

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Job description

You will manage customer interactions through live chat, Discord, and email support. Your role focuses on enhancing community engagement and addressing user inquiries efficiently.

Details

Remote work in Australia
AUD $85,000–$103,000 salary
1–3 years in technical support or community management
Skills in AI and excellent written English

The work

Manage live chat and support inbox for user inquiries
Engage with the community on Discord and post announcements
Document common questions and create help-center articles
Report user feedback to Growth and Product teams