Product Operations and Support Specialist

Remote Remote · Remote within the U.S.

product & technology

greenhouse

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Job description

You will provide technical support for Optain's robotic retinal camera and software, troubleshooting issues in clinical settings. This remote role involves collaborating with various teams to enhance product operations and customer support.

Details

Remote within the U.S.
3+ years in technical support or product operations for software as a medical device
Experience with quality management systems and complaint-handling processes

The work

Serve as Tier 2 support for device feedback and technical issues
Document and route device feedback in line with quality management systems
Support the Customer Success team with product and onboarding questions
Own internal operations and projects for the product team