Customer Success Manager (CSM)

Onsite San Francisco Office

operationsfulltime

ashby

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Job description

You will manage customer success for AI-forward accounts in San Francisco. This role involves driving adoption, retention, and growth through relationship building and strategic guidance.

Details

San Francisco, CA, Hybrid/Remote Flexibility
$160K - $200K and equity offered
3+ years in Customer Success or related role in SaaS or AI
Authorization to work in the US

The work

Drive product adoption and identify upsell opportunities
Develop relationships with customer stakeholders and executive sponsors
Monitor account health and execute mitigation plans for risks
Collaborate with Product, Engineering, and Support teams