Product Support Manager

Remote Remote · San Francisco

pythonsqlgo cxfulltime

ashby

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Job description

You will lead a team of support specialists to enhance customer experience and optimize support systems. Your role involves mentoring, performance management, and collaboration with engineering teams.

Details

San Francisco, remote work available
Full-time position
Skills required: Python, SQL, Go

The work

Hire, onboard, and mentor the product support team
Ensure the team meets monthly support targets
Optimize support systems for efficient issue resolution
Analyze customer feedback for product improvements