Director of Technical Success

Remote Remote · Lehi, Utah

customer successfulltime

ashby

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Job description

You will lead the Technical Success team at Broccoli, ensuring customer needs are met through effective communication with Engineering. This role involves building processes and systems to support a growing customer base in a hybrid work environment.

Details

Lehi, Utah, hybrid work environment
8-12+ years of experience in technical support or similar roles
4+ years leading technical teams

The work

Lead and develop the AI Tech Support team
Serve as the primary bridge between customers and Engineering for complex issues
Define and execute the strategy for Technical Success
Establish scalable processes for technical support and issue resolution