Head of AI Success

Onsite San Francisco

customer successfulltime

ashby

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Job description

You will lead the post-sale success efforts at Broccoli, focusing on customer retention and expansion. This role requires building scalable systems to enhance customer outcomes and automate support workflows using AI.

Details

San Francisco, work from office
8+ years of experience

The work

Build the AI-powered success engine for customer growth
Create systems for account segmentation and health scoring
Redesign onboarding to be fast and low-touch
Automate support and success workflows using AI