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cambio

Aug 07

Customer Success Lead

Remote Remote · New York City

customer successfulltime

ashby

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Job description

You will lead the customer success program for enterprise clients at Cambio, ensuring they maximize value from our platform. This role involves managing customer relationships, onboarding, and driving satisfaction and retention.

Details

  • New York City, hybrid role (2–3 days in-office)
  • 5+ years of experience in customer success or account management
  • Authorization to work in the United States or Canada required

The work

  • Serve as the primary point of contact for enterprise customers
  • Lead the customer success and data quality assurance teams
  • Manage onboarding of new customers onto the Cambio platform
  • Develop strategies for customer retention and account growth