Customer Success Manager

Onsite San Francisco

gtmfulltime

ashby

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Job description

You will manage customer success initiatives to enhance activation and retention for Blockit's AI time agent. This role involves working closely with clients to ensure they effectively use the product and provide feedback for improvements.

Details

San Francisco, work from office
3+ years in customer success or account management
Experience in software companies preferred

The work

Lead onboarding, pilots, and rollouts for enterprise accounts
Serve as the primary contact for support and feedback
Handle churn by understanding reasons and offering solutions
Build reporting and templates for usage and retention