Production Support Specialist

Remote Remote · Novi Sad

sqlgo product & client solutionsfulltime

ashby

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Job description

You will manage production issues for a financial services platform, ensuring smooth client operations. This role requires technical literacy and strong communication skills to coordinate fixes and keep clients informed.

Details

Novi Sad, remote work
3–6 years of experience
Full-time aligned to US East Coast hours
Skills: SQL, Go

The work

Monitor client support channels for new tickets and issues
Acknowledge and classify client tickets, establishing severity
Investigate issues by reproducing them and querying logs
Communicate status updates and manage client expectations