Client Success Specialist

Remote Remote · USA (Everywhere)

commercialfulltime

ashby

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Job description

You will support physicians and patients by providing excellent customer service in a remote role. Your work will involve resolving inquiries and ensuring smooth communication across teams.

Details

Remote work from anywhere in the USA
1-2+ years of client-facing or customer support experience
Bachelor’s degree preferred
Proficient in Salesforce and Microsoft Office

The work

Serve as the primary contact for inquiries from physicians, labs, and patients
Deliver customer experience by addressing questions about tests and services
Collaborate with Sales and clients to resolve data issues
Maintain detailed documentation of communications and follow-ups