Senior Customer Success Manager

Onsite NYC

customer successfulltime

ashby

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Job description

You will shape customer onboarding and support processes at a cybersecurity startup in NYC. This role involves direct interaction with clients to ensure they receive value from the platform.

Details

New York City, work onsite five days a week
4+ years of experience in Customer Success or similar role at a SaaS company

The work

Own all aspects of customer implementation, onboarding, and support
Conduct kick-off calls with new customers for successful setup
Act as the first responder for customer-reported issues
Collaborate with Engineering to resolve complex incidents