Google CCAI Architect

Onsite Hyderabad

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Job description

You will lead the design and implementation of AI-powered self-service solutions for enterprise contact centers in Hyderabad. This role involves technical leadership and collaboration with clients and teams to enhance customer experience using Google Cloud technologies.

Details

Hyderabad, work from office
8+ years of overall architecture experience
4+ years with Dialogflow ES/CX
2+ years of hands-on Google CCAI experience

The work

Lead voice and digital AI self-service solutions for contact centers
Design and implement AI self-service applications using Google Contact Center AI
Interface with clients to define solution requirements
Guide and mentor developers as needed