Amazon Connect CX and Platform Specialist, Senior Consultant

Onsite Austin, TX

aws deliveryawsfull-time

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Job description

You will design and support AI-enabled contact center experiences using Amazon Connect. This role involves configuring contact flows and integrating various systems to enhance customer interactions.

Details

Austin, TX, work from office
Full-time position
Skills required: AWS

The work

Design and configure AI-enabled contact center experiences in Amazon Connect
Turn customer experience requirements into working Amazon Connect capabilities
Support contact flows, voice and chat journeys, and external system integrations