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tryriot

May 28

Customer Success Manager (CSM) Expansion Mid-Market - Italy & Spain

Onsite Paris

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Job description

You will support Mid-Market clients in maximizing the value of our cybersecurity products. This role involves driving customer retention and identifying expansion opportunities in Italy and Spain.

Details

  • Paris, work from office
  • Permanent position
  • Experience in customer success or related field

The work

  • Manage a portfolio of ~120 Mid-Market customers
  • Launch and structure the Italian and Spanish Mid-Market segments
  • Drive retention and prevent churn
  • Identify upsell and cross-sell opportunities