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tryriot

Jan 08

Customer Success Manager (CSM) Expansion Mid-Market - Italy

Onsite Paris

go customer successpermanent

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Job description

You will support Mid-Market clients in maximizing the value of our cybersecurity products. This role involves driving customer retention and identifying expansion opportunities in Italy.

Details

  • Paris, work from office
  • Permanent position
  • Experience in customer success or related field preferred

The work

  • Manage a portfolio of ~120 Mid-Market customers
  • Launch and structure the Italian Mid-Market segment
  • Drive retention and prevent churn
  • Identify upsell and cross-sell opportunities