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RyzLabs

26 days ago

Product Support Engineer

Onsite · Buenos Aires

typescriptreactsqlawsterraform engineeringryz labsfull time - contract

lever

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AI TL;DR

You will manage product support issues directly with customers in Buenos Aires. This role involves diagnosing and resolving bugs while improving the product based on recurring issues.

AI match

Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Product Support Engineer at RyzLabs?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage product support issues directly with customers in Buenos Aires. This role involves diagnosing and resolving bugs while improving the product based on recurring issues.

Details

  • Buenos Aires, work from office
  • 2–4 years of experience
  • Skills: TypeScript, React, SQL, AWS, Go, Terraform

The work

  • Support issues end to end, from diagnosis to confirmation with customers
  • Turn vague reports into specific, reproducible cases
  • Ensure product details are polished, including sorting and error messages
  • Conduct operational work to prevent recurring issues