Product Support Engineer

Onsite Buenos Aires

typescriptreactsqlawsgoterraform engineeringryz labsfull time - contract

lever

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Job description

You will manage product support issues directly with customers in Buenos Aires. This role involves diagnosing and resolving bugs while improving the product based on recurring issues.

Details

Buenos Aires, work from office
2–4 years of experience
Skills: TypeScript, React, SQL, AWS, Go, Terraform

The work

Support issues end to end, from diagnosis to confirmation with customers
Turn vague reports into specific, reproducible cases
Ensure product details are polished, including sorting and error messages
Conduct operational work to prevent recurring issues