Senior Customer Tech Support Specialist (Help Desk Manager)

Onsite Dahlgren, VA

it servicesfull-time

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Job description

You will provide technical support to users at the Dahlgren Naval Surface Warfare Center. This role involves on-site assistance and managing user requests effectively.

Details

Dahlgren, VA, on-site
Salary negotiable, full-time with benefits
6+ years of experience
DOD Top Secret Security Clearance required

The work

Provide on-site desktop support and general help desk assistance
Resolve RDT&E connectivity issues and manage Active Directory accounts
Assign and maintain IP addresses in the IPA Database
Utilize ServiceNow to track trouble calls and support requests