Analyst, Customer & Product Support

Onsite Pune

customer success

greenhouse

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Job description

Join AlphaSense as an Analyst in Customer & Product Support to enhance user experiences and drive customer satisfaction. This role offers opportunities for personal growth and cross-functional exposure within the company.

Details

Pune, work from office
1-2 years of experience in client/product support

The work

Deliver a world-class customer experience
Act as the first line of defense for customer queries
Guide customers through product features and functionalities
Investigate and troubleshoot customer issues