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hevodata

22 days ago

Head of Premier Technical Support

Onsite · Pune, Maharashtra Pune, Maharashtra

awsgcpazure tamcustomer successfull time

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AI TL;DR

You will lead a team to provide technical support for Hevo's premier accounts in Pune. Your role involves managing customer relationships and ensuring the technical success of our services.

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  1. What would you ship in the first month as Head of Premier Technical Support at hevodata?
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  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
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Job description

You will lead a team to provide technical support for Hevo's premier accounts in Pune. Your role involves managing customer relationships and ensuring the technical success of our services.

Details

  • Pune, Maharashtra, work from office
  • 12–18 years of experience, with 5+ years in Technical Account Management or similar roles
  • Skills: AWS, GCP, Azure

The work

  • Own the technical relationship with premier accounts, ensuring onboarding and adoption
  • Deliver a white-glove experience through proactive check-ins and business reviews
  • Lead high-severity escalations and manage incident communications
  • Hire and develop a high-performing team of Technical Account Managers