Head of Premier Technical Support

Onsite Pune, Maharashtra

awsgogcpazure tamcustomer successfull time

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Job description

You will lead a team to provide technical support for Hevo's premier accounts in Pune. Your role involves managing customer relationships and ensuring the technical success of our services.

Details

Pune, Maharashtra, work from office
12–18 years of experience, with 5+ years in Technical Account Management or similar roles
Skills: AWS, GCP, Azure

The work

Own the technical relationship with premier accounts, ensuring onboarding and adoption
Deliver a white-glove experience through proactive check-ins and business reviews
Lead high-severity escalations and manage incident communications
Hire and develop a high-performing team of Technical Account Managers