Head of Premier Technical Support

Onsite Bangalore, India

awsgogcpazure tamcustomer successfull time

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Job description

You will lead a team to provide technical support for Hevo's premier customers in Bangalore. Your role involves managing customer relationships and ensuring the technical success of our top accounts.

Details

Bangalore, work from office
12–18 years of experience, with 5+ years in Technical Account Management or similar roles
Skills: AWS, GCP, Azure

The work

Own the technical relationship with premier accounts, ensuring onboarding and adoption
Deliver a high-touch experience for top customers with proactive check-ins and business reviews
Lead high-severity escalations and manage incident communication
Hire and develop a high-performing team of Technical Account Managers